Managed IT Services
Help desk support, system monitoring, network administration and disaster recovery planning.
Overview
How we help
Your team should spend its time on the business, not on fixing IT. Our managed services take care of day-to-day support, monitoring and maintenance for a predictable monthly cost.
We look after your devices, networks and cloud services, spot problems before they affect your users, and keep everything patched, backed up and documented.
What you can expect
- Predictable monthly IT costs
- Fewer disruptions for your team
- Faster onboarding of new staff
- Systems that are patched and backed up
Capabilities
What we deliver
Help desk support
Friendly, responsive support for your staff, with clear response times.
System monitoring
Round-the-clock monitoring that catches problems before users notice.
Network administration
Day-to-day management of your network, firewalls and Wi-Fi.
Device management
Set up, secure and update laptops and phones from one place.
Patching and backups
Regular updates and backup checks so systems stay secure and recoverable.
Disaster recovery planning
A documented, tested plan for getting back up and running quickly.
Case studies
See it in action
Healthcare
Protecting patient data for a diagnostic lab network
Ransomware readiness and access control for an independent lab network.
Education
Reliable campus Wi-Fi and devices for an engineering college
A campus network redesign with proactive monitoring and support.
Telecom
Network monitoring and after-hours support for a fibre provider
Round-the-clock network visibility for a growing broadband provider.
FAQs
Frequently asked questions
What is included in managed IT?
Help desk support, monitoring, patching, backup checks, device and network management, and regular reviews. The exact scope is agreed with you.
Do you work alongside our own IT staff?
Yes. We can take on everything, or support your team in specific areas such as out-of-hours monitoring.
How quickly do you respond to issues?
Response times are agreed in your service levels, with priority handling for issues that stop people working.
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