Astrizon Technology Solutions
TelecomIllustrative scenario

Integrating OSS/BSS systems for a regional ISP

Automating the journey from new order to active connection.

ISP operations team managing customer orders

Illustrative scenario based on typical engagements. It does not describe a specific client.

The client

A regional internet service provider.

The challenge

New connections were passed by hand between sales, provisioning and billing, which caused delays and billing errors.

How Astrizon helps

  • Map the full order-to-activation process with each team
  • Build an integration layer connecting the CRM, provisioning and billing systems
  • Add monitoring and alerts for any order that gets stuck

Expected outcomes

  • Faster activation for new customers
  • Fewer billing errors
  • Visibility of every order at every stage

Services involved: Software Development, Strategic IT Consulting

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